Returns & Refunds
Our Guarantee
We're confident you'll love our coffee. If you're not completely satisfied with your purchase, we'll make it right.
Returns Policy
- Unopened products can be returned within 14 days for a full refund
- Items must be in original packaging and condition
- Return shipping costs are the customer's responsibility unless the item is faulty
Damaged or Faulty Items
If your order arrives damaged or you receive a faulty product, please contact us within 48 hours with photos of the issue. We'll arrange a replacement or refund at no extra cost.
How to Return
- Email us at hello@chillyourbeans.co.uk with your order number
- We'll provide you with return instructions
- Once received, refunds are processed within 5-7 working days